Self-exclusion across iGO operators (centralised mechanism)

CA.ON.AGCO.STD.1.19 · CA-ON-AGCO · responsible_gambling

Severity

critical

Cadence

continuous

Region

americas

Current status (Apollo Gaming Ltd.)

pass

Requirement

Operators must offer self-exclusion and honor an exclusion across all registered Ontario operators where the player elects this scope. Marketing to excluded players is prohibited.

Source: AGCO Registrar's Standards 1.19 — Self-exclusion · Audit artifact: AGCO Compliance Assessment

Remediation guidance

Integrate iGO/AGCO SE mechanism; suppress CRM.

Evidence specification

Evidence type	Connector	Spec	Acceptance criteria
`pam_query`	`pam-generic`	{ "query": "ontario_se_lookup", "required_fields": [ "player_id", "scope", "status", "marketing_suppressed" ] }	`marketing_suppressed = true for status = excluded`

Recent evaluations (Apollo Gaming Ltd.)

✓

When	Status	Findings
5/28/2026, 12:55:56 AM	pass	none