Self-exclusion: minimum 6 months, effective within 24 hours
MGA.PPD.SE.1 · MGA · responsible_gambling
Requirement
Licensees must offer a self-exclusion facility allowing players to set an exclusion of at least 6 months. The exclusion must take effect within 24 hours of request and must prevent any marketing communication during the exclusion period.
Source: MGA Player Protection Directive (D3/2018), Section 3 — Self-Exclusion · Audit artifact: MGA System Audit Checklist §5 — Responsible Gambling
Remediation guidance
Enforce minimum 180-day exclusion in PAM. Suppress all CRM/marketing for excluded player IDs.
Evidence specification
| Evidence type | Connector | Spec | Acceptance criteria |
|---|---|---|---|
pam_query | pam-generic | {
"query": "self_exclusion_register",
"required_fields": [
"player_id",
"requested_at",
"effective_from",
"duration_days",
"marketing_suppressed"
]
} |
|
Recent evaluations (Apollo Gaming Ltd.)
✓
| When | Status | Findings |
|---|---|---|
| 5/28/2026, 12:49:56 AM | pass | none |