Documented player intervention at risk thresholds

NL.KSA.RG_DUTY.1 · NL-KSA · responsible_gambling

Severity

high

Cadence

hourly

Region

Current status (Apollo Gaming Ltd.)

not evaluated

Requirement

Operators must intervene with a documented player contact when net loss over rolling 30 days exceeds EUR 350 (24+) or EUR 150 (18-24 age band). Contact must occur within 1 hour of trigger.

Source: Beleidsregel verantwoord spelen (KSA, 2023) · Audit artifact: KSA Player Protection Audit

Remediation guidance

Real-time net-loss monitor with hourly SLA contact.

Evidence specification

Evidence type	Connector	Spec	Acceptance criteria
`pam_query`	`pam-generic`	{ "query": "nl_net_loss_alerts", "required_fields": [ "player_id", "age_band", "net_loss_30d", "alert_triggered_at", "contact_at" ] }	`contact_at - alert_triggered_at <= 1h`

Recent evaluations (Apollo Gaming Ltd.)

No evaluation history for this control yet.