Operator care duty: contact at-risk players

SE.SGA.RG.CONTACT.1 · SE-SGA · responsible_gambling

Severity

high

Cadence

daily

Region

Current status (Apollo Gaming Ltd.)

not evaluated

Requirement

Operators have a 'duty of care' to actively contact players showing signs of harmful gambling. Documented interventions must occur within a defined SLA.

Source: Spellag — Care duty (omsorgsplikt) · Audit artifact: SGA Care Duty Audit

Remediation guidance

Trigger Zendesk ticket on RG flag with 7d SLA.

Evidence specification

Evidence type	Connector	Spec	Acceptance criteria
`ticket_log`	`ticket-zendesk`	{ "ticket_tag": "se_omsorgsplikt", "required_fields": [ "player_id", "triggered_at", "outcome" ] }	`outcome documented within 7 days of trigger`

Recent evaluations (Apollo Gaming Ltd.)

No evaluation history for this control yet.