DEMO TENANTOperator-side data (staff, contacts, calendar, training, grants, complaints, SAR, four-eyes reviews) is illustrative — not a real Greentube record. Connector output, evidence-ledger anchors, RFC 3161 timestamps, Postgres RLS, regulator-source ingestion and LLM extractions are the real machine. Rows marked demo are seeded fixtures.
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← Controls library

GameSense responsible-gambling tools available and surfaced

CA.AB.AGLC.IG.RG.1 · CA-AB-AGLC · responsible_gambling
Severity
high
Cadence
continuous
Region
americas
Current status (Greentube Internet Entertainment Solutions GmbH)
not evaluated

Requirement

Operators must present GameSense-aligned responsible-gambling tools at registration and keep them accessible throughout play: deposit limits, loss limits, time-based limits, session reality checks, cooling-off, and self-exclusion. Links to GameSense Alberta and the AGLC helpline must be surfaced in the product.

Source: AGLC Standards & Requirements for Internet Gaming — Responsible gambling (GameSense) · Audit artifact: AGLC RG surface audit

Remediation guidance

Add GameSense links + tool prompts at registration and account preferences.

Evidence specification

Evidence typeConnectorSpecAcceptance criteria
pam_querypam-generic
{
  "query": "aglc_rg_tools",
  "required_fields": [
    "player_id",
    "deposit_limit_offered",
    "loss_limit_offered",
    "time_limit_offered",
    "reality_check_set",
    "gamesense_link_visible"
  ]
}
  • deposit_limit_offered = true at registration
  • reality_check_set = true
  • gamesense_link_visible = true

Recent evaluations (Greentube Internet Entertainment Solutions GmbH)

No evaluation history for this control yet.